Our Training Solutions
Listening Intelligence for Leaders and Teams (L.I.F.T)
Today's human-centered organizations rely on effective communication, and listening is a critical component of communication among leaders, teams, and individual contributors. The LIFT training program is a must have for your learning and development offerings.
The LIFT Training Program creates deep, long-lasting behavior change and communication improvement through hands-on, real-time practice of critical listening concepts. It provides participants with foundational Listening Intelligence knowledge and a practical framework for putting what they learn into practice. During the first four modules, participants develop a deep understanding of their own habitual listening behavior, learn to identify the listening preferences of other key stakeholders, and gain appreciation for the power of Identifying the Listening Needs of others. This Model, a simple, easy-to-use framework helps participants put the listening concepts into real world practice. The program is fully customizable and can be shaped to fit your clients' needs, time, and budget requirements.
Listening in the Workplace
A study by Deloitte found that organizations with a strong culture of listening are 12 times more likely to be high-performing. Additionally, a study by LinkedIn found that listening is one of the top five most in-demand soft skills in the workplace. Overall, prioritizing listening in organizational culture can have a significant positive impact on the organization, its employees, and its customers.
Through interactive activities, group discussions, and case studies, participants will learn how to identify and overcome barriers to effective listening. They will also gain practical skills and strategies to enhance their listening skills and improve communication in the workplace. This program is designed for individuals who want to enhance their communication skill and contribute to a positive and successful workplace culture. By improving listening skills, participants will build better relationships, increase productivity, and positively impact the organization.
Empowering Business Communication through Adaptive Listening
In today's highly competitive business landscape, customer service has become a key differentiator for organizations across various industries. Customer satisfaction and loyalty play a crucial role in determining a company's success and long-term growth. Research has consistently shown that customers are more likely to remain loyal to a brand when they feel their needs are understood and met effectively by service providers
This transformative program centers on the strategic power of purposeful listening to elevate trust levels and create exceptional customer experiences. Participants will explore proven techniques to decipher not only what customers say, but also what they truly mean. By applying insights from cutting-edge research, participants will gain the skills to uncover hidden expectations, provide tailored solutions, and surpass customer expectations. Through dynamic simulations and group exercises, attendees will learn to foster trust and drive long-term customer satisfaction
Listening Skills for Personal Effectiveness
How well you listen has a major impact on your personal effectiveness and on the quality of your relationships with others. Being a good listener is half the equation to being a good communicator.
Simply put, in becoming a better listener, you can improve your productivity, as well as your ability to influence, persuade, and negotiate. What's more, you'll avoid conflict and misunderstandings. All of these are necessary for enabling your personal effectiveness!
People with good personal effectiveness have certain traits in common, which include, Active Listening, Time management, Emotional Intelligence, Stress management, persistence, Problem Solving, Executive Presence.
In this course, participants will discover how to streamline workflows, prioritize tasks, and delegate effectively with our expert-led training. Our program is tailored to your specific needs and challenges to ensure maximum impact.
The Art of Listening
To listen actively is to listen with complete attention and an engaged mind and body. And while it may come naturally to some, it’s also a skill that can be honed through practice. This course will help you do just that, so you can ensure the people around you feel respected, understood, and heard—in the workplace and beyond.
With practical communication tools grounded in active listening, you’ll acquire skills to help you get your message across, cultivate healthier personal relationships, and even achieve greater career success.
The Art of Listening Course helps you:
- Get the basics—Discover the importance of paraphrasing, nonverbal cues, emotional labeling, mirroring, validation, and other fundamental active listening techniques.
- Put your skills to use—Each communication tool includes an illustrative anecdote, as well as digestible strategies to help you apply the concept to your everyday life.
- Manage conflict—Learn how invaluable active listening can be when it comes to navigating difficult or emotionally charged situations.
- Learn how to develop stronger connections through exercises that explore active listening.